Job Summary:

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.  

Duties/Responsibilities:

• Mediate the resolution of delinquent accounts Via Phone, Email and SMS text messages.
• Works account steps to ensure all efforts are exhausted prior to closing to the client.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Creates payment plans to resolve a customer’s account.  
• Identifies accounts requiring additional personal contact for Skip efforts.
• Tracks bad payments of settlements. 
• Reviews Correspondence, Media, and Skip tools for ways to resolve accounts.
• Performs other related duties as required.

Required Skills/Abilities: 

• Excellent verbal and written communication skills.
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
• Excellent organizational skills with great attention to detail.
• Ability to keep account information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations. 
• Proficient in Microsoft Office Suite or related software. 

Education and Experience:

• Must have previous experience in commercial collections .

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.